Module descriptions
Module 1 – Overview
In this Module you will examine some of the important resources
and legislation in Consumer Law. The area of Consumer and
Consumer Credit Law is extremely complex. It covers a range
of products and services, includes the common law and State
and Federal legislation, industry and professional charters
and codes of practice and numerous categories of dispute resolution
procedures and fora.
Module 2 – Consumer Protection Law
In this Module you will look at the consumer protection
role played by two of the most frequently used pieces of legislation
which are the
- Fair Trading Act 1999 - concerning unfair practices,
unfair contractual terms and off-business-premises sales
(the FTA)
- Motor Car Traders Act 1986 - regulating the
conduct of traders in second-hand cars (the MCTA).
Module 3 – Consumer Credit
In this Module you will consider Consumer credit contracts
and disputes arising from them as these form an important
part of practice in Consumer Law. Consumer credit contracts
are regulated by uniform legislation adopted throughout Australia.
The national template is the Consumer Credit Code, adopted
in Victoria by the Consumer Credit (Victoria) Act 1995.
Module 4 – Consumer Dispute Resolution
In this Module you will examine some of the Consumer Dispute
Resolution avenues including whether an appropriate dispute
resolution avenue exists for a particular fact situation and
the advantages and disadvantages of a particular dispute resolution
avenue for a client.
Module 5 - Summary
In this Module you will review the Unit, check that you
have completed all of the required activities and complete
the online Unit evaluation form.
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